Analysis equals paralysis. I love the sound of those words together and actually had a totally different idea on an article based on those three words but…after something that happened today, i’m flipping gears!
The last two days I’ve been analyzing what I’ve done in relation to a business deal I made with someone. I’ve questioned everything and looked at every e-mail and conversation with this business with a magnifying glass. In my mind, my communication was clear as day, but obviously the other party didn’t see it that way.
That knot in my gut has reminded me that something was amiss but I couldn’t put my finger on it until this evening.
A business relationship has been severed because of miscommunication and shoddy work. I could view this closure as a negative, but I’m choosing to see it as a postive.
I’ll spare you the specific details about the problem that happened but suffice it to say that I’ve learned some things along this journey and hopefully I can avoid this from happening in the future.
As a business owner, my word is my bond. When I tell a client or potential client that such and such will be done or quote a price, that’s what I stick with. Now don’t get me wrong, I’m not perfect and I’ve made mistakes along the way but my heart is always in it to do the right thing. When I’m wrong, I admit it and do my best to make it right, to FIX IT.
As a consumer, when I choose to do business with a professional, I expect to have quality work done in a timely fashion. When I hire a professional to do a job, I expect that when the product is in my hand, it’s done correctly. When a tshirt is printed, for example, I expect the vinyl to be firmly attached, not peeling off. I also expect the design to be straight, not crooked. When a business gives me a quote, I expect to pay that price.
What can you do as a consumer to avoid being paralyzed by a similar incident? Two things: Get it in writing! (a written quote works wonders) and if you’re communicating via email or facebook, before the final decision is made, speak on the telephone to confirm the order, change, price, etc..
There’s nothing like losing a friendship or losing a good business partner because of a communication problem.
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